FleetForge helps UK transport operators manage fleet defects by providing a structured workflow from defect report through to repair sign-off. Drivers log defects from their phone during walkaround checks, workshop staff create repair jobs, and mechanics sign off completed work — with unresolved issues escalated to corrective actions so nothing slips through.
Drivers report defects directly from the walkaround check app with photos and descriptions. Defects are logged against the specific vehicle instantly.
Create digital work orders for each defect, assign mechanics, track parts used and labour costs, and record sign-offs when repairs are complete.
Mark vehicles off-road (VOR) when a safety-critical defect is found. VOR vehicles cannot be allocated to jobs until the defect is resolved and the vehicle is cleared.
Mechanics sign off completed repairs with timestamps. Transport Managers can verify the repair and close the defect with evidence of the work done.
When a defect requires formal corrective action, FleetForge escalates it to a tracked action with evidence upload, progress updates, and TM sign-off.
Every defect, repair, and sign-off is stored against the vehicle. Produce a full defect and maintenance history for any vehicle on demand for DVSA.
During a walkaround check or on the road, the driver logs the defect in the FleetForge app with a photo and description.
Workshop staff see the defect in their queue and create a digital work order, assigning it to a mechanic with a priority level.
The mechanic carries out the repair, records parts used and labour, and signs off the job card in FleetForge.
The defect is marked as resolved. If the defect was safety-critical, a Transport Manager verifies the repair before the vehicle returns to service.
The DVSA Guide to Maintaining Roadworthiness requires operators to have a defect reporting system that captures defects from walkaround checks and driver reports, routes them to the workshop, and records the repair with sign-off. Operators must be able to produce this history during an inspection.
The DVSA HGV inspection manual categorises defects by severity. FleetForge supports this by allowing defects to be marked as safety-critical, triggering VOR status and requiring TM verification before the vehicle returns to service.
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